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Latest News

Improving access to routine GP appointments

Following a review of our appointments system we are aiming to improve access to routine GP appointments to ensure patients who should see a GP, see one in a more timely manner.

In many cases patients do not need to see a GP and we want to avoid those patients waiting for a routine GP appointment when they could be helped much sooner by one of our highly skilled, multi-disciplinary team which includes our Pharmacy Team, Nurses and secretarial team.

To allow this to happen from Wednesday 20th February when you request a GP appointment or telephone call our trained receptionists will ask you a few questions as they do now, to ensure the patient does not have an urgent problem or an issue another that could be dealt with by another member of the team. If not the receptionist will then arrange for one of our Advanced Nurse Practitioners to telephone the patient back that day, or if the request comes late in the day early the next morning at a specified time.

The nurse will then ask for a brief description of the problem and arrange the appropriate appointment which could be investigations, a GP appointment or same day Duty Team appointment.

Please be assured this will not change our ability to see patients on the same day (Duty Team) as we do now. By doing this we hope to increase the availability of routine GP appointments.

Powys Community Health Council Non-Emergency Patient Transport Survey

Do you access Non-Emergency Patient Transport?

Powys Community Health Council is the independent watchdog of NHS services within Powys. We encourage and support people to have a voice in the design and delivery of NHS services. We are often contacted by people about the support available with transport to and from health care services. If you access non-emergency patient transport please complete our survey online – closing date 31st January 2019:

A ydych chi'n defnyddio cludiant cleifion nad ydynt yn rhai brys?

Cyngor Iechyd Cymuned Powys yw corff amddiffynnol annibynnol gwasanaethau'r GIG ym Mhowys. Rydym yn annog a chefnogi pobl i gael llais wrth gynllunio a chyflwyno gwasanaethau'r GIG. Rydym yn clywed yn aml gan bobl sydd wedi drysu am y cymorth sydd ar gael gyda chludiant i wasanaethau gofal iechyd ac oddi yno. Os ydych chi'n defnyddio gwasanaeth cludiant cleifion di-argyfwng, a wnewch chi gwblhau ein harolwg ar-lein os gwelwch yn dda - dyddiad cau 31 Ionawr 2019:


If you request a private referral for a medical condition, please be aware that that referral criteria that your doctor follows is the same for private or NHS referrals. It would have to be deemed to be clinically necessary by the doctor that you see. It is also important that you know that having been referred into the private system, if the consultant you see requires any blood tests or x-rays that they will be undertaken in the private hospital and hence you will be charged fees for those.

As we work for the NHS and are funded by the NHS, we do not have the ability to take blood tests on behalf of private consultants as we do secondary care consultants in NHS hospitals

LIVE WELL – Self Management Event

WHEN? Friday 16th November 2018 10 am – 1 pmSel Care Week
WHERE? The Metropole Hotel, Llandrindod Wells

During Self Care Week, there will be a FREE Live Well event open to everyone with tea, coffee and cake. This will be of particular interest to people with Long Term Conditions or those who have a Cancer diagnosis.

Throughout the event there will be an opportunity to circulate around our interactive stands meeting health care professionals, third sector organisations and community groups from across Powys all providing advice and support for people with long term conditions.

There will be 5 optional short 15 minute talks, providing simple, easy to implement self management techniques and information on services available in the Community from Care and Repair and the Community Connectors.

If your role involves talking to or meeting patients who may benefit from attending, please signpost them to the event.

If you have a long term condition or a cancer diagnosis, please come along.

Further Information:

More information is available from: Denise Vaughan, Macmillan Person Centred Care Manager on 01874 712432 or via email


Flu Vaccine

Flu vaccine is recommended for people most at risk of complications if they catch flu. The vaccine is free for everyone (from 6 months of age) who has:

  • diabetes
  • a long term chest condition such as chronic obstructive pulmonary disease (COPD)
  • moderate or severe asthma
  • a chronic heart condition
  • chronic liver disease
  • kidney disease (from stage 3)
  • a body mass index (BMI) of 40 or more (adults only)
  • had a stroke or a mini stroke, or have another neurological disorder
  • an immune system that isn’t working well
  • had their spleen removed or have a spleen that isn’t working very well

It is also recommended and free for people who are:

  • care home workers
  • pregnant
  • aged 65 or over
  • living in a long stay care home
  • carers (unpaid)
  • community first responders
  • members of recognised voluntary organisations who provide planned emergency first aid at organised public events.

A free nasal spray flu vaccine is also recommended for all children aged 2 or 3 years (age on 31 August 2018) from their GP surgery, and all children in primary school from reception class to school year 6 will be offered their vaccine at school. If you are not sure if you can have a free flu vaccine, ask your GP surgery or local pharmacy for advice. Health and social care workers with direct patient/client contact are recommended to have a flu vaccine to protect them, and the people they care for. Speak to your employer for further information.

To book in for your vaccination, please call the Reception team on 01691 648 054

We have a Flu clinic open on Saturday 6th October
Please call Reception to book into this clinic if you wish to attend

If you are not eligible however still wish to receive the Flu Vaccine, you can visit your local chemist who can do this for you

For more information on the Flu, click HERE



Primary care services will be contacting households in order to improve the accuracy of patient registration details.


Confirming accurate address details for your household details will ensure a more efficient delivery of healthcare, such as test results and screening notifications.


Should you receive an enquiry in an official NHS envelope relating to conformation of address details, please ensure you respond.

Contact the GP reception today if your details require updating!

Practice Update - DNA Policy

Due to the pressure on our appointments system and the high level of patients who DNA (Did Not Attend) it has been necessary for the practice to bring in a DNA policy. The first time a patient fails to attend a booked appointment they will be sent a DNA (Did not Attend) letter reminding them that in future they must cancel appointments if they are unable to attend. Within a 12 month period if a patient receives 3 DNA (Did not Attend) letters we will consider advising the patient to register with another GP practice.

To avoid being sent a DNA letter please cancel any unwanted appointments allowing a minimum of 24 hours notice by calling the reception 01691 648054

Practice Update - Telephone Call Recording

From Thursday 7th December all telephone calls made to or from the practice will be recorded for training and monitoring purposes and in order to safeguard our patients and our team. If you have any questions about this please contact Susan Lewis Practice Manager

Paramedic2 Trial Information


Pertussis (Whooping Cough) Vaccination for Pregnant Women - Earlier Timing for Vaccination 


There has been a change to the Pertussis vaccination programme for pregnant women. This change reflects uidance from the Joint Committee on Vaccination and Immunisation (JCVI) that immunisation should take place from week 16 of pregnancy onwards. Midwives are ensuring that pregnant women are informed of the programme and advising them to contact their GP surgery to arrange to be vaccinated. For further information follow the below link:


Men ACWY Vaccine

Young teenagers, sixth formers and 'fresher' students going to university for the first time are now routinely offered a vaccination to prevent meningitis W disease.

The Men ACWY vaccine protects against four different causes of meningitis and septicaemia meningococcal (Men) A, C, W and Y diseases.

All 17- and 18-year-olds in school year 13 and first-time university students up to the age of 25 are eligible for the Men ACWY vaccine as part of the NHS Vaccination Programme Due to

Further information is available on NHS Choices website by clicking here



Zika virus disease is mainly spread by mosquitoes. For most people it is a very mild infection and isn't harmful.

However, it may be more serious for pregnant women, as it's been linked to birth defects – specifically, abnormally small heads (microcephaly).

Zika does not naturally occur in the UK. Zika outbreaks have been reported in the Pacific region, and the virus has now spread to South and Central America and the Caribbean.

Experts expect the Zika virus to spread to all countries in the Americas (including the Caribbean), with the exception of Chile and Canada. The Zika virus is expected to spread to the Gulf States of the USA (such as Texas and Florida) in the summer, as the mosquitoes usually spread to these areas at this time.

People travelling to affected areas should seek travel health advice before their trip.

Women who are pregnant or trying to get pregnant and have visited an affected area recently should see their GP.

If you travel to an affected area, you can reduce your risk of catching the virus by using insect repellent and wearing loose clothing that covers your arms and legs.

For more information please click the below link:





Powys Community Health Council [CHC] is an independent statutory organisation which represents the interests of patients and the public in the National Health Service in Powys. On 1st April 2015, Powys CHC replaced Brecknock & Radnor CHC and Montgomeryshire CHC. We are the independent NHS ‘watchdog’ in Powys concerned with all aspects of NHS care and treatment whether provided in Powys or in the acute general hospitals outside Powys, both in Wales and in England that provide care for the people of Powys.

Powys is the most sparsely populated county in England and Wales, with a population of 133,000, living in an area of 2,000 square miles. Powys is about 100 miles north to south, and 25 miles east to west.

Powys CHC is made up of unpaid volunteer members who live or work in Powys. Members are appointed by the Welsh Government, by Powys County Council and by Voluntary Organisations. Members’ names can be found on this website.

Our Brecon office is situated at Neuadd Brycheiniog, Cambrian Way, Brecon LD3 7HR [tel: 01874 624206] and our Newtown office at Ladywell House in Newtown [tel:01686 627632].


We seek the views of patients and the public on health services and we use that information to inform our work with the NHS. We are the link between NHS staff who plan and deliver health services, and patients, their families and the public who use the services.
We inspect NHS premises and other premises where NHS funded care is provided and make recommendations for improvement where necessary.
We scrutinise the NHS and work with health service staff, planners and providers to improve the patient experience of services.


We provide information for patients and the public about NHS services
We support individual patients in their dealings with the NHS
We provide a free and independent complaints advocacy service that offers confidential support, advice and guidance for those wishing to make a complaint about the NHS.


You can help us, help you, by telling us about your experiences of the NHS; we would like to hear your views on the health services available where you live and/or that you use.

Please see the link to our meetings schedule below:

Public - Meeting Schedule 2017-18.pdf

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